Frequently Asked Questions (FAQs)

Welcome to Decofia’s FAQ section. We’ve answered the most common questions about our digital downloads, ordering process, file formats, and printing tips to help you get the most out of your purchase.
1. What is Decofia?

Decofia is a digital wall art brand specializing in high-quality, downloadable artwork designed to elevate modern interiors. Our collections are curated to bring warmth, elegance, and minimalist beauty into your living spaces.

2. Are your products physical prints?

No. All our products are digital downloads. You will receive high-resolution files to print at home or with a professional print service. We do not ship physical items.

3. How will I receive my digital files?

Once your purchase is complete, you’ll receive an email with download links. You can also access your files anytime through your account dashboard under “Downloads.”

4. What file formats do you provide?

We typically provide high-resolution JPG files, optimized for printing. Specific file types and dimensions are listed in each product description.

5. Can I print the artwork in different sizes?

Yes! Most of our artwork is designed to scale to multiple standard sizes (e.g., 5x7, 8x10, A4, 11x14, 16x20, etc.). Check the product description for size guidelines and print suggestions.

6. Can I use your art for commercial purposes?

All purchases are for personal use only. If you're interested in using our designs commercially (e.g., for resale, business decor, or merchandising), please contact us for licensing options.

7. Where can I print the files?

You can print your artwork at home, at a local print shop, or via an online printing service like Canva, Printful, or Vistaprint. We recommend printing on high-quality matte or fine art paper for best results.

8. What kind of paper should I use?

For best results, use heavyweight paper (like 200+ gsm) with a matte or textured finish. Fine art paper, watercolor paper, or premium cardstock all work beautifully with our designs.

9. Are frames included?

No. Frames are not included with any of our products. Our art is delivered as digital files, allowing you to choose your own framing style and size.

10. Can I download the files more than once?

Yes. Once purchased, you’ll have unlimited access to your files from your account. If you ever lose your downloads, just log in to retrieve them.

11. Do you offer custom sizes or edits?

Currently, we offer standard sizes, but if you need a specific dimension or minor color adjustment, feel free to contact us. Custom requests may incur an additional fee.

12. Do the colors look exactly the same when printed?

While we design using standardized color profiles, printed colors may vary slightly depending on your printer, paper type, and print settings.

13. Can I cancel or return a digital order?

Due to the nature of digital products, we do not offer cancellations, refunds, or returns after files have been downloaded. However, if you have any issues with your files, we’re happy to help.

14. Do I need an account to make a purchase?

No account is required to check out. However, creating an account allows you to access your download history, re-download files, and manage your orders more easily.

15. How do I contact Decofia for support?

You can reach us anytime via our contact page or email us at hellodecofia@gmail.com. We typically respond within 24 hours.

16. Can I use your art in social media or content creation?

You may use the artwork for personal display in your home or digital mockups. However, redistribution or public/commercial use (including social media templates) is not permitted without a commercial license.

17. Do you offer bundles or sets?

Yes! We frequently offer curated bundles of matching or complementary pieces. Check the product listings or our Bundles collection for multi-piece sets at discounted prices.

18. What should I do if I have trouble downloading the files?

Try refreshing your browser or checking your spam folder. If issues persist, contact us at hellodecofia@gmail.com and we’ll resend your download link.

19. Do you update or release new artwork regularly?

Yes! We’re always adding new collections and seasonal pieces. Follow us on Instagram or subscribe to our newsletter to stay up to date.

20. Can I gift a digital product to someone else?

Yes! Simply purchase the product and share the download link or files with your recipient. Please ensure the files are used by the recipient only and not redistributed further.