Frequently Asked Questions (FAQs)

Welcome to Decofia’s FAQ section. Below are answers to common questions about our digital products, licensing, delivery method, and compliance-related details.

1. What is Decofia?

Decofia is a digital wall art brand specializing in original, high-quality downloadable artwork created using AI-assisted tools combined with human creative refinement. Our products are designed for modern interior décor and personal use.

2. Are your products physical prints?

No. All Decofia products are digital-only. We do not manufacture, store, or ship any physical items.

3. How are digital files delivered?

All files are delivered manually via email after successful payment. Customers receive a downloadable ZIP file containing their artwork. This manual process ensures secure and accurate fulfillment.

4. What file formats are included?

We provide high-resolution JPG files, optimized for professional and home printing. Exact formats and dimensions are clearly listed on each product page.

5. Can I print the artwork in multiple sizes?

Yes. Most designs are created to scale across common print sizes such as 5×7, 8×10, A4, 11×14, and 16×20 inches. Recommended sizes are listed in each product description.

6.What usage rights do I receive?

All purchases include a single, unified license that allows both personal and professional use. Redistribution, resale, or sharing of files is prohibited.

7. Are the artworks legally safe to use?

Yes. All artworks are original, independently created, and substantially transformed. No third-party copyrighted content, raw AI outputs, or templates are sold.

8. Do you claim ownership of AI tools or models?

No. Decofia does not claim ownership of any third-party software or AI models used in the creative process. Ownership applies only to the final, finished artwork.

9. Where can I print my files?

Print at home, local print shops, or professional online services. Use high-quality matte or fine art paper for best results.

10. Are frames included?

No. Frames are not included. Products are delivered as digital files only.

11. Can I download my files again later?

Yes. If you need your files resent, contact us at hellodecofia@gmail.com, and we’ll assist you.

12. Do you offer refunds or cancellations?

All sales are final due to the digital nature of the goods. Technical issues will be promptly resolved.

13. How does Decofia reduce fraud and chargeback risk?

Orders are fulfilled manually, files are delivered directly via email, and product details are clearly disclosed before purchase.

14. Is Decofia a marketplace?

No. Decofia sells only its own original artwork and does not host third-party sellers.

15. How can I contact support?

Email hellodecofia@gmail.com. Responses typically within 24 hours.

16. Do you offer bundles or sets?

Yes. Check product listings or our Bundles collection for curated multi-piece sets.

17. Can I gift a digital product?

Yes. Share the downloaded files with your recipient. Files must not be redistributed further.